HP: Technical Support Agent Level 1

Technical Support Agent Level 1

Job Description:
Provide On-line telephone IT technical support to end users on their
mobile and desktop platforms. Support consists of high level expertise
on standard software application packages and the environments and
platforms in which the business operates (desktops, laptops, remote
access, messaging, etc. Needs to quickly diagnose triage issues and
deliver a high level of customer satisfaction. Training will be provided
to guarantee success.

Qualifications:
Candidates must have:
Excellent command of the English language. (An assessment will be
applied)
Technical expertise (A technical test will be given to all applicants
and if hired, Training will be provided)
Solutions oriented and demonstrate analytical problem solving skills
Customer-oriented and focused on the customer’s needs.
Team player: ability and willingness to motivate and support other team
members
Ability to cope with pressures of peak workloads, short deadlines and
shift-based work
Ability to learn quickly and follow established processes/standards.

If you are interested in applying for this position, please send your
updated CV to sofia.rivera@hp.com